Last updated: 15 September 2026
Privacy Policy
1. Who this policy covers
This policy explains how Confluence handles personal information through confluenceafrica.com, portal.confluenceafrica.com, its public pages, enquiries and account or demonstration features. Confluence is the platform described on this website. It is operated by Kayce Industries Limited (RC 1993445), a private company limited by shares registered in Nigeria on 31 October 2022, with its registered office at Industrial Estate, Asaba, Oshimili-South, Delta State. References to “Confluence”, “we”, “our” or “us” mean Kayce Industries Limited acting as operator of the Confluence platform. This will be updated if the platform moves to a separate Confluence entity. For privacy questions or requests, contact hello@confluenceafrica.com with the subject “Privacy”.
For website enquiries and account administration, Kayce Industries Limited determines the purposes of processing. Where an organisation uses Confluence to manage information on its behalf, the applicable service agreement and that organisation’s privacy notice also govern the handling of its records. A live financial or energy service may require an additional notice before information is collected.
2. Information we handle
- Enquiries: your name, email address, organisation, role and the information you choose to send us.
- Accounts: name, email, password hash, verification and recovery information, account status and security-related records. Authentication may use a browser identifier derived from user-agent information.
- Technical information: request details, browser and device information, timestamps and security or error information needed to operate the service. Hosting infrastructure may process network addresses.
- Project information: where expressly agreed for an authorised service, operating records, invoices, collections and documents may include personal information about business contacts and representatives.
Demonstration workspaces use example data and may save changes in your browser. Do not enter real customer records, identity documents, bank credentials or sensitive personal information into a demonstration workspace.
3. Why we use it
We use enquiry information to answer you and discuss a potential relationship; account information to provide access and verification; and technical records to maintain the service, investigate faults and prevent misuse.
Depending on the activity, the basis for processing may be steps you request before a contract, performance of a contract, a legal obligation, your consent, or legitimate interests such as service security and responding to business enquiries, balanced against your rights. Where consent is the basis, you can withdraw it without affecting earlier lawful processing. We do not treat simply visiting the website as consent to marketing.
4. Cookies and browser storage
The public marketing pages do not currently include advertising trackers or third-party analytics. Fonts and page photographs are served with the website.
Account features use essential cookies for sign-in and verification. The current implementation sets verification challenges for up to five minutes, account-setup grants for up to 30 minutes and sign-in sessions for up to eight hours. They may end earlier when you sign out or the service restarts.
The demonstration platform uses local browser storage to retain workspace state. It can remain until you clear that site’s storage, reset the demonstration through an available control or remove it in your browser. Clearing storage may remove locally saved work; blocking essential cookies can prevent sign-in.
If optional tracking is introduced, the notice and relevant choice controls will be updated before it is enabled where consent is required.
5. Who may receive information
Information may be handled by authorised Confluence personnel and providers supporting hosting, communications and security, for those purposes. Sending us an email also involves your email provider and the mailbox service receiving it. Where external verification email delivery is enabled, the delivery provider receives the recipient address and message needed to send the code.
Project information is shared with providers, lenders, issuers or other partners only within the agreed purpose, access arrangements and applicable lawful basis. Using the website does not give every partner access to your records. We do not sell personal information.
We may disclose information where lawfully required, to protect rights and service security, or as part of a business transfer subject to applicable safeguards. Some service providers may process information outside Nigeria. Cross-border handling must meet applicable transfer requirements; contact us for information about the arrangements relevant to your engagement.
6. Retention and protection
We retain personal information only for as long as it is needed for the relevant enquiry, account, agreed service, security purpose or legal obligation. The period depends on the relationship and applicable record-keeping requirements; this policy does not promise an automatic deletion date that the service has not implemented.
Account records can remain after a session expires. You can request deletion or closure by email. Records needed for a legal obligation or dispute may have to be retained, and any applicable limitation will be explained. Browser-stored demonstration information must also be cleared on the device where it was saved.
We use access and authentication controls appropriate to the service, including hashed passwords. No system is risk-free. If you suspect unauthorised access, contact us promptly and avoid sending passwords or verification codes in your message.
7. Your choices and rights
Subject to applicable law and relevant exceptions, you may request access to your personal information, correction, deletion, restriction or portability, object to processing, and withdraw consent where it is relied upon. You may also raise concerns about a decision based solely on automated processing that has a significant effect on you. Website examples and demonstration scores do not constitute a live credit or cover decision.
Send requests to hello@confluenceafrica.com. We may ask for proportionate information to confirm your identity and locate the relevant records. We will respond within the applicable legal timeframe and explain any restriction on a request.
You can also complain to the Nigeria Data Protection Commission. Further information is available through the Commission’s Nigeria Data Protection Act resources.
8. Children, external links and updates
The service is intended for adult business users and is not directed at children. If a child’s information has been supplied, contact us so it can be reviewed and removed where appropriate.
External websites have their own privacy practices. We will update this policy when the service or its processing changes and show the revision date. Material changes will be brought to affected users’ attention as appropriate.
Contact Confluence
For questions about this page or your information, email hello@confluenceafrica.com. Kayce Industries Limited (RC 1993445), Industrial Estate, Asaba, Oshimili-South, Delta State, Nigeria.
